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Return & Refund

Return & Refund Policy

Please read the following carefully to understand our return and refund policy for all electric bicycles and accessories sold on varunebike.com.

(Note: Retain the original packaging box; do not damage the packaging box for future returns)

For Non-quality Issues 

1. The bike is brand new and unused.

(1) Within 14 days of receipt:

  • Full refund;
  • Buyers pay the return shipping fee:
    • €180 for each bike
    • €80 for motor core, front fork，wheel set and battery
    • €20 for all other products

(2) 15 to 30 days of receipt:

  • Full refund;
  • Buyers pay the return shipping fee;
  • Another 20% of the order amount will be charged as the restocking fee.

2. The bike is used.  

(1) Within 30 days of receipt:

  • Full refund;
  • Buyers pay the return shipping fee;
  • Another 50% of the order amount will be charged as the restocking fee.

(2) Over 30 days of receipt: not allowed to return the bike.

For Quality Issues  

(1) Within 14 days of receipt:

  • Full refund;
  • No charge of return shipping fee and processing fee;
  • Buyers can change for other e-bikes without extra payment of return shipping.

PLEASE NOTE: Please remember that Varun will investigate into the quality issues carefully. If there is no quality issue and any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.

(2) 15-30 days of receipt:

Depending on the specific situation, we may charge buyers a certain amount of money as the return shipping fee. Please contact our customer service team and they will decide on the payment.

PLEASE NOTE: Within 30 days of receipt, if there is any defective or missing part, we may send the replacement part free of charge depending on the specific situation.

(3) Over 30 days of receipt:

Corresponding warranty services will be provided.

PLEASE NOTE: For some small defects that are harmless to biking safety, such as peeled-off stickers and minor paint chipping, buyers can choose to contact our customer service team for the corresponding compensation if not return the e-bike. Our team will decide on the refund according to the specific situation.

Return & Refund Process

  • To start a return, please contact us at varunebikes.service@gmail.com first.
  • If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send back your package. Refunds will be processed within 10-15 business days after the returned package is received and inspected.
  • If you can exchange your bike for a new one after negotiating with our customer support, please still return your bike first, and we will send you a new one after we receive it.
  • Items sent back to us without first requesting a return will not be accepted. Varun is not responsible for the shipping cost of the package returned by the customers themselves, nor the missing of the returned package. We sincerely appreciate your cooperation!

Scope of Application  

This return policy only applies to the products sold on the Varun official website (varunebike.com). Other ways to buy Varun electric bikes (Amazon, offline dealers,  etc) are subject to the corresponding warranty policies.